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Best in 7 days
Best in 7 days
Best in 7 days
Best in 7 days
4.1 ★★★★★
Based on 752 reviews
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Product Reviews
★★★★★ 3
Way too expensive, but good quality. Monopolies do that.
Model: 500N BNDL
Makes great prints but is twice the cost of what it should be and the ink is ridiculously expensive. The "starter ink" that is included will prime the lines, but will immediately show you a "low ink" warning. So be prepared to almost immediately spend another $350 on ink. If you use unauthorized ink Sawgrass will lock up your printer and make it unusable. That monopoly is how they can charge so much. Cost is the downside by a longshot. Also - having to use their "Print Manager" slows down production by adding several extra steps after pressing print. Making our shop less efficient. That being said - the quality of the prints we get with Sawgrass is superior to other printers for sublimation.
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Reviewed in the United States on April 29, 2025
★★★★★ 1
Changed for the worse
Model: 500N BNDL
I have used my sawgrass SG500’s and an SG1000 for over 10 years with great success and made around 250,000 mugs and ornaments. As you can see, all the 1 star reviews are from this year for good reason. I wish I had read them before I bought a new 500 model. All my prints are now grainy. I have spent days online and it is normal with the new Print Utility and it seems to be the same for everyone in the last few months. I have been unable to find a fix and customer service is useless. It takes days of chat and emails to have what would be a 15 minute conversation. I don’t want to go through the hassle of learning a new system but unless I can get my issues solved in the next few days, I will.
The actual printing is faster but it takes several minutes per print to set up. I have to spend about 4-5 times as long to set up a print as I did with the old Print Manager. Instead of spending a half hour to print my art each day, I have to spend at least 2 hours and I get a lower quality print. Unless they can get me set up to use Print Manager again instead of the new Print Utility, I’m getting a different printer.
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Reviewed in the United States on August 20, 2025
★★★★★ 2
Not enough ink
Model: 500N BNDL
Printer is good quality but barely has enough ink to fill lines. With a printer of this cost you would think you would get a full tank of ink. Especially since replacement ink is over 300 dollars
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Reviewed in the United States on April 5, 2026
★★★★★ 4
Being able to follow the instructions that were sent
Model: 500N BNDL
It's great, but i'm still learning some things
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Reviewed in the United States on May 12, 2026
★★★★★ 3
Buy one that gives you the ability to try it
Model: 500N BNDL
Starter ink ran out with 2 prints
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Reviewed in the United States on July 19, 2025
